Document Attachment

  • 2 October 2022
  • 2 replies



We are missing these features in attachment document option in tickets


Copy and paste/Drag and drop attached documents from one ticket to other

Copy and Paste/Drag and drop saved documents from downloaded folder to a ticket

Attach documents section in bottom line, every time agents need to go all the way down to access the documents. If we can move the attachment section to top of the ticket then this will be convenient for agents


2 replies

Userlevel 3
Badge +3

Hi @Swarup,


To be able to access attachments easily in a ticket, you can use an app called “Attachment Manager” available in our marketplace.


Using this app, you would be able to access all your attachments in one place inside a widget present in the ticket details page. It could save you a lot of time :)


Regarding the copy pasting attachments from one ticket to another, unfortunately it is not available for the moment. But you would be able to copy-paste images inline which could be a workaround.


Thank you! 


Hi Sudharshan,

Thanks for the reply.

we are using this attachment manager application, and this is solving one of the problems where agents no need to scroll down all the way to access the attachments.

Major issue is when user is creating a new ticket and moving few of the attachments from another ticket.

Agent don't want to share entire information in new ticket, here drag and drop or copy paste option is missing