We are trying to download the attachments from a ticket using "/api/V2/tickets" API. But the response for this API does not contain the attachment information of a ticket. Infact, we are new to freshdesk and it's APIs. Can somebody please help us on how can we retrieve attachment information using the "/api/V2/tickets" ? Also, please suggest if there any other way to get attachment information.
You can use the View a ticket API to obtain the ticket related information. The attachment links will be available in an array in the response.