Download attachment of a ticket using API V2

  • 2 January 2019
  • 1 reply

Hi There,

We are trying to download the attachments from a ticket using "/api/V2/tickets" API. But the response for this API does not contain the attachment information of a ticket. Infact, we are new to freshdesk and it's APIs. Can somebody please help us on how can we retrieve attachment information using the "/api/V2/tickets" ? Also, please suggest if there any other way to get attachment information.



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1 reply

Userlevel 4
Badge +12

Hello Venu,

You can use the View a ticket API to obtain the ticket related information. The attachment links will be available in an array in the response.