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Dropdown Type adjusted to Roles/Groups

  • 8 November 2022
  • 1 reply
  • 47 views
MWS
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  • MWS
  • Apprentice
  • 0 replies

Hey everybody

I was googling and searching for this for a while now, and I have not found any solution as of now. 

I have several teams working with Freshdesk, and we decided that they can have a dropdown for a certain type, so we are able to analyse what kind of requests are coming in. 

 

All three teams have different cases and now everybody has a huge dropdown list with different choices. I would love to set up a dropdown for a certain group/role. So that Role/Group A only sees the dropdown for Group A and Role/Group B can only see the dropdown for B. 

 

Is that in any way possible? 

 

Kind regards

Mike

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Best answer by raghul0101 8 November 2022, 22:56

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R
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Userlevel 3
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Hi @MWS,

 

Thank you for reaching out to the Freshworks community.

 

For this use case, you could go ahead and try using our marketplace third-party application named “Hide Fields”. You could install this Application by navigating to Admin-->Apps. Here is the screenshot for your reference - 

 

 

 


Please have a look at this link - https://www.freshworks.com/apps/freshdesk/hide_fields/


Feel free to drop a note here incase of further queries :)

 

Thank you.

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

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