Question

eCommerce - Buyer Seller Communication

  • 17 August 2022
  • 2 replies
  • 15 views

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Hi,

Can we use Freshdesk to enable buyer - seller communication? 


2 replies

Userlevel 5
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Hi Shrawan,

 

Greetings from the Freshworks community!

 

We have a third-party marketplace application within Freshdesk called “Channel Reply” which would help you answer all your buyer messages as easily as emails. App link for your reference - https://www.freshworks.com/apps/freshdesk/channelreply/


Also, you can refer to the following link for app configuration - https://www.channelreply.com/help/view/freshdesk-integration

 

Cheers,

Aishvarya

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Thanks Aishvarya for your response!

What I am looking to understand is how I can leverage FreshDesk for buyer-seller communication on my ecomm platform. Also ideally I would like buyer & seller email ids to be opaque to each other (or in other words buyer should never know the seller email id and vice-versa).  

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