Edge - Copy & Paste isn't working - Word Paste Detected - No buttons works

  • 2 July 2019
  • 8 replies

1- I get a reply in a ticket and I copy it so that it would be in my clipboard.

2- I want to paste it in a reply or a note in the ticket. The following message appears on the screen: Word Paste Detected: The pasted content is coming from a Microsoft Word document. Do you want to keep the format or clean it up?

3- There are two options. You can click on Clean or Keep. No button works...

Microsoft Edge 44.18362.1.0

Windows 10 Pro

Version: 1903

Operating system version: 18362.207


8 replies

I am having the same issue. Have tried using Edge, IE and Chrome but no effect. Cannot drag/paste into FD

Did you get this issue resolved? If so how?

Did you get this issue resolved. If so, how?

Is there a fix for this?


Userlevel 5
Badge +6

@paul99200055abc  Hello there! Welcome to the Refresh Community :) Thank you for your question. I’ve raised this with our support team. We’ll get back to you shortly. 

Have a great day 

Userlevel 5
Badge +5

Hi @paul99200055abc,

Welcome to the Freshworks Community!

I understand you are facing issues with copy-pasting your content on the Edge browser. We are not witnessing this issue on a global scale as of now. I would appreciate it if you helped us with relevant screen-shots/screen-recording of the problem you face with the functioning of the button along with the Browser details for us to acknowledge this further with our developers.


Hello Pooja, thanks for your response.  I had this issue in chrome, although I see the original poster had the issue in multiple browsers.  Other people in my company have this same issue.  I get the message when I paste from several places, not just from Word.  Here’s a screenshot after I tried to copy and paste from email.



Userlevel 3
Badge +4

Hello @paul99200055abc,

Good day!!

As this seems to be an account-specific issue, I’ve raised a ticket for the same. Let me have this analyzed, and I will keep you posted with updates at the earliest.

Here is the Ticket URL for your reference: https://support.freshdesk.com/a/tickets/12329999

Feel free to ping us for any queries/concerns we’d be happy to assist you further.

Happy Freshdesking!!