1- I get a reply in a ticket and I copy it so that it would be in my clipboard.
2- I want to paste it in a reply or a note in the ticket. The following message appears on the screen: Word Paste Detected: The pasted content is coming from a Microsoft Word document. Do you want to keep the format or clean it up?
3- There are two options. You can click on Clean or Keep. No button works...
Microsoft Edge 44.18362.1.0
Windows 10 Pro
Operating system version: 18362.207
As this seems to be an account-specific issue, I’ve raised a ticket for the same. Let me have this analyzed, and I will keep you posted with updates at the earliest.
Here is the Ticket URL for your reference: https://support.freshdesk.com/a/tickets/12329999
Feel free to ping us for any queries/concerns we’d be happy to assist you further.
Hello Pooja, thanks for your response. I had this issue in chrome, although I see the original poster had the issue in multiple browsers. Other people in my company have this same issue. I get the message when I paste from several places, not just from Word. Here’s a screenshot after I tried to copy and paste from email.
Welcome to the Freshworks Community!
I understand you are facing issues with copy-pasting your content on the Edge browser. We are not witnessing this issue on a global scale as of now. I would appreciate it if you helped us with relevant screen-shots/screen-recording of the problem you face with the functioning of the button along with the Browser details for us to acknowledge this further with our developers.
Have a great day
Is there a fix for this?
Did you get this issue resolved. If so, how?
Did you get this issue resolved? If so how?
I am having the same issue. Have tried using Edge, IE and Chrome but no effect. Cannot drag/paste into FD