Is there anyway to notify(email) all agents when a ticket is closed ?
Thanks,
Danny
Is there anyway to notify(email) all agents when a ticket is closed ?
Thanks,
Danny
Yes sir, that worked great. Thanks.
Hello,
We can achieve this by having an Observer rule,
Say if a ticket is closed, then set up an action to send email across groups with a custom template. The agents in the groups will be notified regarding the ticket being closed.
Hope this helps.
That looks like it will do it. Thanks.
Danny
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