Question

Email Distribution Lists/ Responses

  • 5 October 2021
  • 0 replies
  • 161 views

I am a customer. I sent an email to A, B and C.

In the next email I removed participant B from the email. Participant B doesn't get an email but when the team replies from freshdesk the participant B doesn't get removed. He also gets an update. This causing us a lot of headaches.

 

Spoke with FD who stated that it was a known issue and that if the first email is sent from the customer with people in the ‘to’ and ‘cc’ field and then it is followed up with a second email with some of those people removed then when our agents reply to that email all the original recipients are included.

 

Anyone else have this?


0 replies

Join the Community or User Group to Participate in this Discussion

Reply