Email notification

  • 25 January 2016
  • 1 reply

I noticed agents are not getting email notifications when users send a service/support request to the our support mailbox. 

It will sit unassigned until I assign it to a group. Then notifications will work only for those agents that are apart of that group. Is there a way I can setup an email notification if a ticket is unassigned to a group?   

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1 reply

Never mind I figured it out. I had to turn on an Email notification called "New Ticket Created"