EMAIL NOTIFICATION NOT SENT TO REQUESTER(WHEN NEW TICKET CREATED) AND AGENT(WHEN TICKET ASSIGNED TO AGENT)

  • 19 February 2019
  • 3 replies
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EMAIL NOTIFICATION NOT SENT TO REQUESTER(WHEN NEW TICKET CREATED) AND AGENT(WHEN TICKET ASSIGNED TO AGENT)


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3 replies

Userlevel 3
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Hello,


Can you please let us know if this is happening to all requester and agents? If yes, can you please check if you're enabled these notifications under the Admin -> Email notifications section?


Cheers!

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Internet etiquette. Caps is shouting. 

for all requester i enabled all email notification already but still haven get the email, for agents i already solved.