EMAIL NOTIFICATION NOT SENT TO REQUESTER(WHEN NEW TICKET CREATED) AND AGENT(WHEN TICKET ASSIGNED TO AGENT)
EMAIL NOTIFICATION NOT SENT TO REQUESTER(WHEN NEW TICKET CREATED) AND AGENT(WHEN TICKET ASSIGNED TO AGENT)
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Userlevel 4
+12
Hello,
Can you please let us know if this is happening to all requester and agents? If yes, can you please check if you're enabled these notifications under the Admin -> Email notifications section?
Cheers!
Internet etiquette. Caps is shouting.
for all requester i enabled all email notification already but still haven get the email, for agents i already solved.
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