Question

Email subject

  • 20 March 2023
  • 1 reply
  • 36 views

Canned responses don't apply email subject change within its feature which force agents to add more steps to send a proper email, with a correct email subject, to customers.Email subject change should be automatically applied within the canned responses feature. It should help the agents loads of works from manually change it to just apply the canned responses. Please take action on this. Thank you for your kind assistance.


1 reply

Userlevel 7
Badge +13

Hello, 

I would suggest adding it here https://community.freshworks.com/ideas 

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