Its a huge blunder of the system (or our agents) that I see some very important emails/leads coming to freshdesk are marked as DELETED.
If they are deleted by human, is there a way to see who did it? Or is there a posibility that system marked it as deleted for some reason?
Thanks
Neeraj
Neeraj, You could restore the tickets from the Trash view in Freshdesk and then click on "Show Activities" in the ticket details page, It will show the agent's name if the ticket was manually deleted.
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
