Emails missing over the weekend...

  • 13 October 2015
  • 1 reply
  • 9 views

We have received no new tickets over the weekend - and I know the messages were sent as we have the emails sent to a mailbox and freshdesk.


I am concerned about reliability in message receipt...


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1 reply

Userlevel 3
Badge +10

Hello Jerry,


I know its really frustrating when you miss emails in the helpdesk. I duly apologise for the delay in responding back to this forum. Should you have any questions/ issues pertaining to your helpdesk, please drop us an E-Mail on support@freshdesk.com


Cheers!