Question

Embed or Import PDF into Knowledge Base

  • 16 November 2021
  • 8 replies
  • 467 views

How do I embed an existing PDF into a knowledge base article. We have many pdfs created and redoing them is not an option.

I have seen articles referencing  using the html editor and the embed tag. How exactly would that work when these articles are saved locally and not an any public website?

Thanks,

 

Phil

 


8 replies

Userlevel 5
Badge +12

Hello @philadler, I hope you are doing well today. For your requirements, did you try uploading the PDF using the attach option?

Attach files

You can make use of this option to add files upto 20 MB. Do you think this will help?

The PDF does not show up in the widget. How can I solve that? Below a screenshot of the same solution in the portal and in the widget. In the widget the PDF is not visible.

 

 

Userlevel 5
Badge +7

*following* as we will be using the solutions articles soon - and this would be a huge help if we could embed existing pdfs

Badge

Hi,

“Following” too I need to upload a LibreOffice odp file to the soltions area.

Retyping and re adding the images would take too long.

Any tips welome.

Badge +1

Hi,

“Following” too I need to upload a LibreOffice odp file to the soltions area.

Retyping and re adding the images would take too long.

Any tips welome.

You can use compress method to compress images and pdf to reduce the size and upload easily.

Badge

Thanks Marryhussaim.

I really need to upload the odp file. A pdf will be my last resort.

 

 

*following* as we will be using the solutions articles soon - and this would be a huge help if we could embed existing pdfs on alight motion mod apk unlocked

Same we are also waiting for the solution to embed our existing pdf as soon as possible. Now to write that pdf document again is a huge time taking.

This functionality would be a major benefit to our organization as we currently have most of our articles external because of the inability to embed PDFs into FreshService knowledgebase.

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