Encountered this issue

Am getting an error message, scheduled maintenance is under progress. Thisi is only after barely 15mins of usage for the first time. Created a few articles which are now not accessible since I cannot return to my portal.

Read a couple of similar issues here and that the actual cause is that my account is being flagged for suspicious activity? Barely used it so not sure how come this happened. Please assist to reinstate my portal. I have not even had the chance to change the domain name.


Thank you in advance.




Account Name:


Best answer by Keer 3 March 2021, 10:01

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2 replies

Userlevel 5
Badge +12

Hi @a5haman, Apologies for the inconvenience caused. I quickly checked with my team regarding your account block and the issue has been fixed now. I am also able to access your portal. 

Can you please check this once? 


Also, you can write to with the details of the domain name change and we’d be glad to have that done for you. 


If you are still facing issues, let me know and I can have this checked for you further. 


Thank you, 


Freshworks Community Team

It's all good now. Thank you so much Keer!