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Error opening Tickets. "We are sorry. You have been restricted from accessing this helpdesk page"

  • 28 September 2020
  • 1 reply
  • 72 views
C
Rank

Hi. 

From some days ago, is not possible to open tickets from our support site. After create a ticket, customers gets the message:

We are sorry. You have been restricted from accessing this helpdesk page.

Our site is:

https://xcialsoporte.freshdesk.com/support/tickets/

May you check it?

Thanks in advance for your support. 


1 reply

hemanth.ramya
Rank
Userlevel 5
Badge +9

Hi Carlos,


Apologies for the delay in getting back here. We can see that our support team has addressed this query for you via a ticket logged. Do feel free to write to us for further assistance and we would be happy to help. Cheers! 

Ramya, Freshworks Community

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