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Error when using microsoft 365 and sending response emails from FreshDesk

  • 25 March 2022
  • 7 replies
  • 1050 views
Node-Red
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Hello

 

My company is currently evaluating FreshDesk and we have setup 
M365 as our inbound and outbound email 

When a user sends an email to support@node-red.tech the ticket is received correctly in FreshDesk but when a replay email is sent from FreshDesk we are getting the below error

 

Delivery has failed to these recipients or groups:

postmaster@outlook.com
Your message wasn't delivered because the recipient's email provider rejected it.





 

Diagnostic information for administrators:

Generating server: SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM

postmaster@outlook.com
Remote Server returned '550 5.7.708 Service unavailable. Access denied, traffic not accepted from this IP. For more information please go to http://go.microsoft.com/fwlink/?LinkId=526653 AS(8561) [ME3P282MB1553.AUSP282.PROD.OUTLOOK.COM]'

Original message headers:

Received: from SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM
 ([fe80::2436:3e8c:9770:b458]) by SYZP282MB3210.AUSP282.PROD.OUTLOOK.COM
 ([fe80::2436:3e8c:9770:b458%5]) with mapi id 15.20.5102.019; Fri, 25 Mar 2022
 05:10:39 +0000
MIME-Version: 1.0
Content-Type: text/plain
Date: Fri, 25 Mar 2022 05:10:39 +0000
Message-ID:
        <623d4ece61ec9_1942b115bee9b4c2336417@sidekiq-frequent-fd-podapsoutheast2-main-blue-5d775d546b-q7tkn.mail>
Subject: Node-Red Limited user activation
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Best answer by Node-Red 25 March 2022, 08:33

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7 replies

Fredericjvr
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Hi

Which email management software are you using? Our company uses Mimecast, and you will have to greylist those emails so that they do not get picked up as Spoofing. We actually bypassed this issue by using user accounts with a Microsoft license instead of a standard shared mailbox. 

Node-Red
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Hi

Its just a strait office 365 email account with its own microsoft 365 email with no management software 

Node-Red
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Sorted :)

 

Needed to setup a policy in Microsoft 365 Exchange :)

R
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Userlevel 4
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Hello @Node-Red,

Thank you for asking your question; I’ve just gone ahead and moved this conversation over to our Freshdesk board, so it’s under the right category. Cheers!

-RS, Community Team
Robin140
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Hello @Node-Red,

Thank you for asking your question; I’ve just gone ahead and moved this conversation over to our Freshdesk board, so it’s under the right category. Cheers!

ronferus
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Hi , I am facing the same issue while doing my trial. What is the policy you need to set up in exchange?

jhondrake412
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It seems you're experiencing an error when using Microsoft 365 for inbound and outbound email in FreshDesk. To better assist you, could you please provide more details about the specific error you are encountering? This will help in identifying the issue and providing a suitable solution.

 

 

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