Question

Error while creating a new agent

  • 17 December 2021
  • 2 replies
  • 19 views

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Hello everyone.

I am getting an error when I try to create a new agent. “The agent could not be saved. Please try again." There are 2 agents in the system together with the administrator. Why is that?


2 replies

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Hello to all. Thanks to the support team, it turned out that the problem was with the email address.
Userlevel 5
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Hello @Arivano

 

Glad to know that the issue with adding new agents in your helpdesk is sorted. For any further assistance, feel free to drop a note here and we would be happy to help. :)

 

Cheers! 

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