We’re using freshdesk as ticketing system within teams. Care function and supporting function. I’m looking to get an SLA of every response for my team (care function) and another SLA for every response for each supporting function.
Hello
For your business requirements, you can set up multiple SLA policies within Freshdesk so that you can calculate SLA metrics individually for different teams configured in your helpdesk. Please check out this article to get detailed insights on the same.
Cheers!
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