Hi,
is there anyone who knows how to exclude merged tickets from get tickets api call?
My current api call is the following one:
GET “https://domain.freshdesk.com/api/v2/tickets?updated_since=2021-01-01T00:00:00Z&page=1&per_page=100&include=stats,requester,company,description”
The ouput of this call will give me also merged tickets.
I saw that the “affected_area” info most of the time is set to “Merget Ticket”, but not for all of the tickets and I did not find any other possible info about the merging.
Does anyone has experience with that?
Thanks a lot