Hi,
we are using FD and Jira intergration many time already
all functionality working as expected:
- creating tickets - OK
- updating status - OK
- adding comments on ticket - OK
Problem happens when we post comment from linked issue (we have script runner functionality that copies comment on linked issue and create it as a new comment to current issue).
User that creating comment has Admin rights.
So problem happens on this comments - they not come to freshdesk.
But when we edit this comment just by adding <space> this comment appears in freshdesk.
Web hook in jira set as
Comment
· created
· updated
in Jira log i dont see any violation even in debug.
could you please help to diagnose/fix issue