I want to fetch Tickets on the basis of Group ID with the help of API.
I am using the below URL for that -
But its giving me all the tickets in the result. Is there any way I can do it.
Any help would be greatly appreciated.
After you filter by Groups in the tickets page, you can save your filters as a Custom View: More Info.
Then you can use the Custom Ticket Views API endpoint:
[view_id] is the id of the view that is available in the url after you save the view.
For further info: API Documentation
Thanks for the Reply Soorya,
I have around 15 groups and the number may increase/decrease in future. So I don't think that would be a permanent solution.
Is there something like I can pass as parameter in request and result will be fetched accordingly (As right now, we could fetch tickets on the basis of Contacts "Email" & Customer "company name").
I agree that is a valid point. Currently we support only the above explained workaround. We will take this as a feature request, but we currently do not have an ETA.
Thanks for your support. Hope we will get a solution soon.
Any updates on this?