Filter tickets by group_id

  • 26 July 2016
  • 2 replies
  • 33 views

I have seen some topics from over a year ago and was hoping to get an update.

Adding functionality like this should not be very difficult to expose to the API, and would reduce overall load on the API. I am currently getting ALL tickets and then filtering it down myself. I could reduce the number of calls to your API by at least 10 fold if I just had the ability to add group_id=123 to the request.


Thanks


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2 replies

Userlevel 3
Badge +10

Hello,


You'd be able to filter for tickets that match a specific criteria using the Filter tickets API. You can filter for tickets belonging to a particular group, status, priority and a lot more custom field types.


Cheers!

How can I filter by company_id?