I am responding to a customer ticket by expanding the "show quoted text" ellipses, and providing my responses in line. Everything looked fine in the editor until I sent the response and noticed that FreshDesk had duplicated many of my responses (see below). I had only entered this response one time.
This topic has been closed for comments
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.