Hi everybody!
Iuse freshdesk to manage a mail address linked to a website. It all works very well except when our customers contact us via this page. The contact form send the mail to the oceaninitiatives@surfrider.eu address since I can see the mail from Outlook.
But it is not forward to Freshdesk.
Do you know why?
Thanks a lot
Hi Sofiane,
This can be due to autosubmitted-autogenerated tag that will be added in the headers when the From and Reply-to addresses are same. This will not allow a ticket to be created.
Are you still facing the issue?
Please write to support@freshdesk.com and one of support engineers will have the issue resolved for you.
Cheers!
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