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Forwarded Emails not coming back with notes placed on them

  • 4 February 2020
  • 1 reply
  • 26 views
L
Rank

Hi,


When forwarding emails out of FD, if the recipient wanted to place notes and send them back into the queue, how would that take place? 


1 reply

S
Rank

Hi, Lacey.


When a ticket is forwarded from Freshdesk, the response from the receipient would append as a private note to the ticket from which the email was originally forwarded from, by default.


Thanks.

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