Fresh Caller

  • 4 February 2019
  • 0 replies
  • 5 views

How is everyone handling a client in a pending queue when it's close to the end of the business day. 


For example, if we are open from 0730 to 1600hrs EST and a client enters the queue near the end of the day, if we don't have an agent availble to stay beyond the 1600hrs, what are you guys doing with that client? 



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