Fresh desk instances

  • 27 November 2018
  • 1 reply
  • 28 views

Hello Team,


Is it feasible to have department segregation in one Fresh desk instance so the right queries can be channeled to the right users?


Many thanks

Esther



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1 reply

Badge +7

Yes, it is possible, but you need to be on Estate plan or higher. The documentations states:


"Support
multiple products in your company using a single helpdesk. Set up different
customer portals for different products and use automation rule to direct
issues to different teams."
So, will not work in Sprout, Blossom or Garden.