Freshchat activation

  • 5 October 2022
  • 2 replies




I am a bit new to this and we would like to activate the Freshdesk widget within our mobile app. However, it seems like mobile apps require an APP ID.


So I decided to activate the Freshchat link under Admin => Chats.

First time there was a button “Activate service” and I left the below attributes blank.

However, I got an error “Unable to talk to Freshchat servers please contact support”.

Then I tried to copy from freshchat, but I got an error that my username is not part of their service.

Last resort, tried to populate “my own” App ID, Widget Token and Domain. 

Devs tried it but returns only “Invalid APP ID”.

What am I missing? First priority would be to get the widget on the mobile phone. 2nd priority would be to activate the chat function with our ticketing system.



2 replies

Userlevel 3
Badge +10

Hello @villeit,

Welcome to the Freshworks community!

We understand you’re trying to integrate the chat widget on a mobile app. You can log in to your Freshchat instance and copy details like App ID, App Key, Domain, etc. 

In case you haven’t seen it already, you can find the instructions to integrate the mobile SDK

Please try this out and let us know if you have any questions.





Cool will definately check in the SDK.

There are actually 2 things we wish to achieve:


  1. Actually primarily we are more interested in activating the Freshdesk widget (This is where our Knowledge base or Solution articles reside). But I understood this widget only works with web-browsers only? Is there a possibility to present it via freshchat somehow?
  2. Ideally, if we could forward a request from the app into our Freshdesk ticketing system would be fantastic. So not a pure chat function is necessary but to feed it in our general queue of tickets.

The only problem I see is that our account seems like freshchat is not activated?