Question

FreshConnect Admin

  • 12 August 2022
  • 6 replies
  • 158 views

Userlevel 2
Badge +3

I want to remove a Collaborator from Freshconnect. I cannot find where to go to administer the users. Anyone know how to?


6 replies

Userlevel 6
Badge +6

@GOODY Hi Simon- thank you for your question. One of our product specialists will respond to this shortly! Cheers

Userlevel 5
Badge +6

Hi Simon,

 

Greetings from the Freshworks community!

 

Removing collaborators, i.e., deactivating or deleting collaborators, can be done by the Account Administrator. Please request your account admin to open Freshconnect discussions; click on ‘Open in Freshconnect’ → Settings → Delete.

 

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Let us know if this is helpful.

 

Cheers,

Aishvarya.

Userlevel 2
Badge +3

Thanks @Aishvarya . I thought that would be the case. 

 

The next part of this question then is, how do I log in/become the administrator? I am the Account Administrator of our FreshDesk and presumed, incorrectly, that I would also be the Account administrator here as well.

How do I promote my freshdesk account in Freshconnect?

Userlevel 5
Badge +6

Hi Simon,

 

Currently, you can’t assign admin status to agents other than the default admin. By default, the person who signs up/requests Freshconnect for the Freshdesk account is assigned as the administrator.

Userlevel 2
Badge +3

Thankyou again @Aishvarya 

 

I am the admin for Fresdhesk and the one whom signed up but all I can see in the cog is the below. Who do i ask to enable this?

 

 

Userlevel 2
Badge +3

Still no response to this? Can this be reviewed again

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