Question

FreshDesk Access Security

  • 25 October 2022
  • 1 reply
  • 20 views

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Is there a way to restrict by domain who is able to create a freshdesk account.  We want some sort of way to ensure random/ancillary people aren’t accessing our freshdesk site. 


1 reply

Userlevel 2
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​Hi @AFerlin,

Welcome to Freshworks Community :)
 

We have a “Helpdesk Restriction” feature, which gives you the privilege to restrict a domain. It secures your account by preventing users of other domains from trying to gain access to your application. Therefore providing your system with the utmost security.
 

This feature is available from Estate and the above plan. Refer to the below article for more information: 

https://support.freshdesk.com/en/support/solutions/articles/50000005395-domain-restriction-in-freshdesk


I hope this helps!

Here’s to you
Vidya D
 


Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)​

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