Freshdesk App on phone

  • 8 February 2023
  • 1 reply

  • I’ve found that you don’t have the feature where you can select an agent or collaborator to tag in a note on the App. As you can’t do this, do you have to type in their email address and would this work or associate them with their agent role? Is this something that could be improved?
  • My colleague also has issues when he receives a Freshdesk ticket notification viewed on his phone. If you try and access the ticket via the link, instead of taking you straight to it you are then prompted to login via the website rather than go to the ticket on the App – again is this something that could be improved?

1 reply

Userlevel 5
Badge +6

Hi @MandyJ 

Greetings from the Freshworks community!

We certainly agree that it would be helpful to have the ability to login directly via the app instead of redirecting the page to the website for login as well as tagging the collaborators in the note.

That said, since this is a valid ask, we shall move this topic to the ideas section so that our product team has direct visibility.