Question

Freshdesk & HubSpot Integration

  • 11 August 2022
  • 3 replies
  • 46 views

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If an email comes in from one of my clients and HubSpot knows they are my client, is there a way for freshdesk to know to set me as the agent? Thank you.

 


3 replies

Userlevel 6
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Hi Ryan! Welcome to the Freshworks Community. That’s a great question- I see how that would be useful.

 

My colleague @Pooja Bernice should be able to help you answer this question

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@Pooja Bernice Hi, can you help?

Userlevel 5
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Hi @Ryanjb27,

I hope you are well, just to re-iterate your current use-case, when an email comes from a client who is a customer on Hubspot as well as Freshdesk, you want to get auto-assigned to the ticket in freshdesk, can you please confirm if there is any unique parameter or subject for these tickets that come from Hubspot?

Please provide a few samples as well in order to provide a few work-arounds for this case.

Regards!

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