Hi,
I was on a call with our new account manager and she pointed me in the direction of this app: Steps
From how she explained it, it was exactly what i was looking for after years of wishing FreshDesk had that functionality.. so I was over the moon.
Only to realise, the app is now deprecated and doesn’t install! The developer email just bounces too so its been completely discontinued
Is there anyone with a known alternative to this app or anyone knows any devs/if FreshDesk is working on replacing it?