Question

FreshworksWidget "hide" function is not working on iPhone

  • 3 November 2022
  • 1 reply
  • 123 views

I have the Freshworks Help Widget on my web app. I call the “hide” function on certain pages to hide the widget.

This works fine for desktop and even when using the mobile simulator in the dev tools. But when the app is accessed through an iPhone, on both Safari and Chrome, the Help widget doesn’t hide when it should, it’s always visible.

Is there an obvious reason why this is happening?


1 reply

There is some problem with the hide functionality in IOS browsers.

For a workaround, you can use “boot” and “destroy” to show and hide for certain pages

Reply