Get Satisfaction - forums import

  • 10 June 2020
  • 4 replies

We're moving off of GetSatisfaction for our customer forum, does Freshdesk have any ability to import data if I get an export of all the old conversations?

4 replies

I'm looking to import our forums from phpBB. As far as I can tell this is not possible. Have you gotten any answers from other channels, matt?

Userlevel 1

Any update on this?


@matt.mcclure @lpinion @geebranz Apologies for the delay in getting back.

Forum migration is a backend process and yes, it can be imported into Freshdesk upon request.


Kindly drop an email to with your account details and exported data from the other platform to get started.


Thanks and Regards
Freshdesk Community 

It helps companies transform Facebook Fan page requests into actionable information within the Get Satisfaction community. And the fact is that some support agents would rather not conduct these conversations on Facebook itself, but  within the support community.

regards: top rated electric smoker