Group assignments have disappeared on Freshdesk

  • 17 January 2019
  • 0 replies
  • 7 views

I am using the freshdesk software to respond to customer tickets. I am unable to assign, resolve, or close tickets without assigning them to a specific group. The problem is when I click on groups, it is blank. I am the only person on my team experiencing this. It is just fine for everyone else. Normally the groups auto-populate and I select one. 


Has this happened to anyone else? Is there a reason and a fix? 


----------------------------------Screenshot-------------------------------- 


image




This topic has been closed for comments