Well, actually I have a site on freshdesk.com and it's working at now but I have a questions about group's functionality
I would like to add another "Groups" but I would like to separate the information that agents see on each group.
Example: Group of IT Support , Marketing, Sales
each group has it's own agents , the IT support agents can see all the tickets of all groups , but marketing agents can not see the tickets of IT support and Sales.
I'm looking for information about group privacy but I have not found nothing.
Note: I'm at the basic plan ("Free")