I am trying to create a condition based ticket form for the customers to fill in when creating a ticket. So I have placed a ticket field into a section field under another field. Is it possible to add another layer to this and add a section to the ticket field which is within a section currently.
I am also wanting to know if sections can be added to the default product field?
Best answer by hemanth.ramyaView original
Greetings from Freshworks Community. To answer your queries with Freshdesk:
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I am interested in adding a dynamic section to a ticket field already in a dynamic section. I looked at the articles you linked but am still a little unsure on how to allow this. Would you mind giving me a few more pointers? Thank you.
I hope you’re doing well!
Greetings from Freshworks Community!
I understand your concern, but I’m afraid it’s not possible create a Dynamic section inside a Dynamic section.
May you can try Dependent field, where you can add up 3 levels of Hierarchy. Please check this article for more info: