We mistakenly mass changed status of emails in the Supervisor feature. Is there any way to revert back to what it was before.
Set rule to change all cases that is assigned to Pending. Unfortunately we forgot to specify All OPEN cases - and now has changed all status to Pending.
Can we revert back to last status within a certain timeframe?
Can you call us - we are in the office now.
Nevermind - found it.
And the number is?
Jbennet i think that with problem like this you must call freshdesk or send an urgent ticket :-)