Helpdesk Feedback Widget - display Name Field required

  • 31 October 2018
  • 5 replies
  • 78 views

Hi, quick questions regarding the helpdesk feedback widget. 


I know that there is the email field and that it could populate the name field if the contact exists in the system. However, if this is for a new user that is submitting a ticket, could we display the name field and make it required?


Thank you!



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5 replies

Hmm.. i think i might have figured it out. We are using the "Sprout" Free Plan. Upgrading to the next "Blossom" plan at $25/agent/mo would give us "Custom ticket fields" which would allow this. 


Thanks Mark for trying to help! 


Badge +7

Is it a required field in the ticket, or in the customer, or both?


Badge +7

Strange. On our widget it shows up with the red star... It is shown under the description (same as Sport Category in your screen shot). I added extra mandatory fields on our site and the widget changes immediately. 



Hey Mark,


Thanks for the quick reply. I have this checked but isn't showing up. In the screen show, it still has the Requesters email field but doesn't show the Name Field. 


image



Badge +7

You should be able to make the field Name compulsory. However, that would also apply to existing customers.

In Admin > Ticket Fields edit Name:

image


Is this what you wanted?