I am trying to create a Freshdesk ticket within the support portal of Freshdesk, regarding an issue with ticket creation.
I accidentally entered the wrong email address into Freddy the chat bot, now he keeps creating tickets to an email address that I can't activate.
How do I create a ticket in my own account? I'm logged into Freshdesk, I am on the tickets tab, but there isn't a "Create Ticket" anywhere.
I have "connected" with an agent in Freddy, but the only response I've received in the last 90 minutes is "thanks for connecting with me". I tried breaking the connecting and starting again, but it just connects me to the same agent that doesn't respond to anything I ask.
I would like to just create a ticket about my original issue, then go back to my normal day job, until Freshdesk has a chance to help me as this has already been almost 2 hours of my day and I have nothing at all to show for it.
Anyone know how to reset the password stored in Freddy the chatbot?
