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how can i merge all the same users messages automatically ?

  • 8 May 2016
  • 1 reply
  • 13 views
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how can i merge all the same users messages automatically ? so the agent can always see all that user old+new messages 


thanks ..

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1 reply

aravind.sundararajan
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Userlevel 4
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Hi,




You could try the Recent tickets where it lists the recent 5 tickets submitted by the same user. The agent can navigate to any of the tickets in a single click.




Cheers!







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