Hello users!
I want to set up a work process for the thing I've mentioned in the questions. Need tips on how can I do it..
Thanks!
Hello users!
I want to set up a work process for the thing I've mentioned in the questions. Need tips on how can I do it..
Thanks!
Hello
You can set up automation rules (Admin > Workflow > Automations), either ticket creation, time triggers or ticket updates with the condition as ‘If source is Email’, perform the necessary actions. Sample rule for your reference:
Cheers!
Hello
You can set up automation rules (Admin > Workflow > Automations), either ticket creation, time triggers or ticket updates with the condition as ‘If source is Email’, perform the necessary actions. Sample rule for your reference:
Cheers!
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