Agent Roundtable III: Being a Good Team Member in Customer and IT Support
I want to set up a work process for the thing I've mentioned in the questions. Need tips on how can I do it..
You can set up automation rules (Admin > Workflow > Automations), either ticket creation, time triggers or ticket updates with the condition as ‘If source is Email’, perform the necessary actions. Sample rule for your reference:
This might be the exact solution you might be looking for.
Thanks for pitching in, @vijay_2am. Happy new year! :)
Do try the above suggested solution and let us know if it helps, @shanejackksonn.
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