Question

How can I set up a work process automator that checks if the Source of the ticket is Email?

  • 31 December 2021
  • 3 replies
  • 52 views

Hello users!

I want to set up a work process for the thing I've mentioned in the questions. Need tips on how can I do it..

Thanks!


3 replies

Userlevel 5
Badge +9

Thanks for pitching in, @vijay_2am. Happy new year! :)

Do try the above suggested solution and let us know if it helps, @shanejackksonn

 

Cheers!  

Userlevel 3
Badge +5

Hello @shanejackksonn,

 

You can set up automation rules (Admin > Workflow > Automations), either ticket creation, time triggers or ticket updates with the condition as ‘If source is Email’, perform the necessary actions. Sample rule for your reference:

Ticket creation automation rule to add tag on email source tickets

 

Cheers!

@shanejackksonn 

This might be the exact solution you might be looking for.

Userlevel 5
Badge +9

Hello @shanejackksonn,

 

You can set up automation rules (Admin > Workflow > Automations), either ticket creation, time triggers or ticket updates with the condition as ‘If source is Email’, perform the necessary actions. Sample rule for your reference:

Ticket creation automation rule to add tag on email source tickets

 

Cheers!

Reply