How can i specify the Product when submitting a new ticket ??

  • 26 July 2013
  • 2 replies

I'm using the API to create tickets, so is a way to classify ticket by Product when submitting a  new ticket??

And why the tickets/{id}.json  does not return the ticket's Product info ?

Sorry for my English . Thanks 

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2 replies

Hi Wenson

You must set this param - email_config_id to the corresponding PRODUCT ID which can be obtained from Admin -> Multiple Products. Just hover your mouse over the Product Name and you will get the ID for this product.

We don't call the PRODUCT by name per se, we set it as email_config_id


Userlevel 4
Badge +12


It is now possible to pass product_id as a value while creating a new ticket. Here's the documentation for the same :