How do I control spam?



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@Brian Yes the spam filtering can help to weed out tickets from a few domains like qq.com. Is this something that you'd like to explore?


Cheers!

We have started to receive 1000s of spam emails over the last week.  We have created a Dispatch'r rule to deal with them once we have discovered them, but they keep changing and continue to fill up our ticket queues.  When will the inbound email be filtered for spam before allowing tickets to be created?  Implementing a cloud system like Proofpoint would help magnitudes.

Hi guys!


Any news about your new awesome super spam algorithm? In last few weeks amount of spam tickets increased dramatically - my day begins from crusade agains dozens of viagra pills and other wired promotional spam in our tickets list. I love Freshdesk but spam is something what seriously harms your solution.


Best regards,

YS

Hello Aravind

Lately we experience an increase of spam, marking them as such and blocking the sender is not helping much.
Could you please check it out?

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Hello,


We can blacklist certain domains like qq.com so that they aren't allowed to create tickets in your helpdesk. Please shoot an email to support(at)freshdesk(dot)com for enabling the blacklist.


@ITMODE: I've created a support ticket for you. One of our support heroes will get in touch with you shortly.


Cheers!

We have the same problem, a lot of mails from @qq or others china localization...

The Captcha option does not work for us because these are coming in through email. 


We are getting 200+ emails per day from @qq.com email addresses that are all Spam. They are clogging our dashboards so our Agents can't see current activity - it's making it very difficult to work efficiently. We really need a domain blocker or some better way to manage the Dashboard. We don't mind using a dispatcher rule to send all of these to the spam box, but we need a way to remove them from the dashboard.


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@Support: In case if you'd like to explore more about this option , please write to support@freshdesk.com and one of our support heroes will assist you accordingly.


@Joy : I'll connect with your account manager on this and take the discussion forward.


@Abalto: Yes, you can enable the CAPTCHA option under Admin -> Portals -> Settings section and select the option "ENABLE CAPTCHA to avoid SPAM"


Cheers!

Any updates to this?  Is there a CAPTCHA feature we can enable when people entering tickets?  We get ALOT of automates spam tickets all the time!

Please include me on any updates about the spam filters you have in beta. Thanks

To help combat spam, can you please add a Domain Blocker?


Example, we have been getting thousands of mails from QQ.com and if there was a domain blocker it would be great.


So can just add qq.com to the blocker and we will never get another mail from 1525215.qq.com or whatever.

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Thanks for your interest,Robin. One of our support agents will get in touch with you shortly.


Cheers!

Hi Aravind,


Good to hear you guys are tackling the SPAM issue. We receive currently more SPAM messages than real requests (around 20-30 per day) and would be happy to join the beta program too. Please let me know if you need more beta testers.

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Hi AJ,


I've created a support ticket for this request and will inform you as soon as it is enabled.


Cheers!

Hi Aravind,


I would love to be a part of this beta test as well.  We just started using Freshdesk a week ago and I would say that at least 50% of the e-mails we receive each day are SPAM. I mark them as such and also block them, but it doesn't seem to be helping. 

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Thanks for your interest,George. I've emailed you to confirm your account details. Please check your inbox :)


Cheers!

Hello Aravind,
We are interested in a spam filter solution as well.
Our fresh-desk account gets bombarded with 100-300+ spam mails daily, reaching to a whooping 30K last year.

Please advice.

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Hello Mike,


Thanks for your interest in trying out the spam filter feature. I will drop you an email for confirmation of your helpdesk URL and then we can get this started :)


Cheers!

Hi Aravind, very interested to see the spam issue addressed and can work with you to test the filtering. We see 2-10 spams a day where even Dispatch'r rules don't seem to help when the spam uses HTML.


 

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@Brad

In case if the spam is coming through the portal, you can enable the Captcha option to avoid submission of tickets by bots. You can enable this under Admin -> Portals -> Settings section.


Cheers!





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Hi ,


We've been working on a new spam algorithm for quite sometime and the release is planned in phases. We're also planning to enhance the SPAM check feature by analysing the type of emails that are marked as spam and then auto-spam such emails over a period of time. We'll publish a detailed documentation on the new spam algorithm soon!


In case if you're interested to be a part of the BETA program, please drop a note here .


Cheers!

I haven't had Google send legit emails to Spam yet, but Freshdesk did a couple of times. Caused a few issues when Freshdesk sent them a response with a ticket number and we never replied.


I have GMAIL setup to send spam to the spam folder within Gmail and every day I very quick skim through the folder for anything that shouldn't be there.

At least if Gmail does mark a legit message as spam, the customer doesn't get a ticket confirming that we have received their email.

I have my support emails sent to Gmail/Google Apps and forwarded from there to Freshdesk, but in the past this led to Google filtering legitimate support requests as spam. I'll have to try it again and see how it performs now.

We've also had major problems with Spam. The Freshdesk spam filters are useless and blocking spam does nothing.

I setup Dispatch rules and even that didn't help because the spammers would simply change a word every day or two and it would keep coming.


I'm not going to complain as I use the Freshdesk free account and don't want to look a gift horse in the mouth, but if I was a paying customer I would be expecting a lot more done to combat the problem.


What I did was to setup a GMAIL account, from our domains cPanel I forwarded all my support email addresses to the GMAIL email address.

From GMAIL I forward to Freshdesk email.


Before you do this you must setup an occasional user in Freshdesk using the GMAIL email address. This is to ensure the ticket has the customers original email address and name attached, not GMAIL.


Been trialling this for a week now and not a single bit of spam has come through. GMAIL is handling all of that in the background.

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