How do I control spam?



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Spam has always been a problem and is getting really bad. I've had to create filters in my car rental dubai business Gmail/Google apps to prevent tickets from Freshdesk from going into the Spam folder automatically, or else real tickets go there too. So now I get all the spam in my inbox and within the Freshdesk web interface. The mobile app is not able to delete and flag spam tickets either.

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Spam has always been a problem and is getting really bad. I've had to create filters in my car rental dubai business Gmail/Google apps to prevent tickets from Freshdesk from going into the Spam folder automatically, or else real tickets go there too. So now I get all the spam in my inbox and within the Freshdesk web interface. The mobile app is not able to delete and flag spam tickets either.

Hello @ialexvky, can you mail the details of the tickets that been marked as SPAM to support@freshdesk.com so that our support buddies can dig deeper into the issue to find the root cause and help you fix the same?

I do not get a large volume of spam but do not have a large user pool currently, so about 45% of the posts I have had so far have been spam so it is awful. I am surprised that there is no real spam control in place on posting...

you're right.

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